Astrarchy support
Last updated
Contact us
In the app, open Account > Support to report a bug, suggest a feature or ask a question. Choose a category and describe what happened. Your message is saved for our operators and emailed to them through Brevo, with your commander identity and app/device details. You may enter a different reply email; otherwise we use your account email. Never include a sign-in code, password or payment card details.
You can also write to app@knooty.com. Please include your commander name and describe what happened. Your installed app version and build number are shown at the bottom of Account > Settings.
Signing in
- Email code. Enter your email address and tap Send Code. The 6-digit code is valid for 10 minutes and stops working after 5 wrong tries; tap Resend for a new one. If no email arrives, check your spam or junk folder.
- Sign in with Apple. If you share your real email address with Apple, Sign in with Apple and the email code reach the same account. If you choose "Hide My Email", Apple gives us a relay address, and that address is an account of its own.
Purchases
- Purchases of Sovereigns are made through the App Store. Apple takes the payment and handles refund requests; ask Apple at reportaproblem.apple.com.
- Sovereigns are added once our server has verified the purchase. If the Shop shows "Not Credited Yet", the app tries again each time you return to it and at your next sign-in, so make sure you have a connection and open the app again.
Your account
- Deleting your account. In the app, open Settings and choose Delete Account, then confirm twice. If you have no active empire, the Delete Account button is on the screen the app shows instead. Deletion is immediate and permanent. You delete your account yourself, in the app; if you write to us asking for deletion, we will point you to these steps.
- Dormant accounts. An account with no activity for 2 years is deleted, after a warning email 30 days before. Any use of the game while signed in counts as activity.
- Suspensions, bans and renames. If you think we got it wrong, write to app@knooty.com with your commander name and why.
Offensive names
If another commander's name or planet name is offensive, use Report name in the app, on the galaxy map, in a report or in the ranking. Our operators review reports.